You can pay your orders through PayPal and with the main credit and prepaid cards such as: VISA, MasterCard, American Express, Discover, JCB and Diners.

Yes. Paying by credit card on milanesiskincare.com is safe and certified: confidential data are not processed by our servers or by our staff but only by the banking circuit and are not stored in any database, neither ours nor the bank's. The transaction takes place via a secure and encrypted connection.

Yes, all prices shown are inclusive of VAT.

Milanesi Skincare offers free shipping throughout Italy and Europe and uses TNT/FEDEX/Poste Italiane to deliver products to the address specified by the customer when ordering. Delivery time is variable from 2 to 5 working days. All orders are processed and shipped on weekdays (Monday-Friday excluding holidays), depending on the availability of the product. Orders placed on Saturday and Sunday will not be processed until the following Monday. Shipping in Italy will take 2-3 working days. In some difficult-to-reach areas (for example high mountain and small islands) and during delicate periods (such as due to COVID-19) delivery may take an additional 48 hours. For international shipping, check directly when ordering the products. 

Yes, we do.

For inquiries, information or changes relating to your order, contact Milanesi skincare's customer service within 12 hours at the following email address info@milanesiskincare.com.

In case you need assistance or you wish to receive your order's tracking number, contact us directly via email at info@milanesiskincare.com.

In the event of absence, the courier will contact the customer for a new delivery date to the indicated address or, if the customer wishes, to a different address.

Yes. On the checkout page there is the section "Add your message" where it will be possible to inform us that your order is a gift and where you can ask us to insert a particular message to send along with the products. Our team will take care of creating an ad hoc written note with your message and insert it in the package of the shipment. If there are other requests, contact us at info@milanesiskincare.com.

To receive special discounts, updates and invitations to our initiatives subscribe to our newsletter.

If the package is damaged, you must refuse to receive it, and immediately notify Milanesi Skincare by email: info@milanesiskincare.com.

If a product purchased on the milanesiskincare.com site does not meet your expectations, you can return it within 14 days of delivery and you will be refunded the total amount.

Conditions to be respected for the right of return: the product must not be damaged; it must contain all the elements, such as caps, pumps; it must not have been used, not even partially; all packaging must be present.

To make the return, you must fill in the online form available in the section of the website: "Exercising of Withdrawal or Return procedure" within 14 days of delivery.

Milanesi skincare was born with the desire to create a collection of effective, natural and clean products, aimed at protecting the skin from the action of modern-day aggressors such as stress, climate changes, UV & blue lights and the increasingly widespread urban pollution. By choosing Milanesi skincare, you choose innovative, highly performing and anti-pollution formulas, able to make the most of the benefits of organic and natural raw materials, 100% Italian.

No. Milanesi skincare is 100% cruelty free and vegan.

Yes. Milanesi skincare commits every day to offering products that respect the environment and nature. Our packaging comes from Italy, reducing our ecological footprint. We have chosen all highly recyclable products for packaging like glass and paper. The plastic we use is recycled and our raw materials also come from organic agriculture, extracted with non-polluting methods, and obtained from renewable sources.

Our products are entirely made in Italy. Every part of the product represents an excellence of Made in Italy.

Milanesi skincare has dedicated a special section of the website for 5 different skin categories and their needs, recommending the most suitable skincare products for each. To visit the page click here.

Yes. Our lines have also been designed to be mixed together and to meet all the different needs that our skincare routine requires. For a personalized consultation, contact us at info@milanesiskincare.com.

For any other questions, requests or inquiry, our Milanesi Skincare's customer service is always available via email info@milanesiskincare.com.