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Refund policy

The Buyer is entitled to withdraw within 14 days from the date of the delivery.
The Buyer shall communicate his/her intention to exercise the right of withdrawal filling out the form available at the relative part of the Website (hereinafter “Exercising of Withdrawal or Return procedure”). After the receipt of the Exercising of Withdrawal, the Seller shall send to the Buyer’s e-mail address indicated in the form, the electronic label that the Buyer shall print and apply to the box containing the Products to be returned.
In order to exercise the right of withdrawal, the Exercising of Withdrawal shall be sent within 14 days from the delivery and the Product(s) shall be returned to the Seller within the following 14 days, with the same packaging.
The delivery charges for the return shall be borne by the Buyer. Should the Product(s) be returned within the terms indicated above, the Seller shall reimburse the corresponding amount already paid by the Buyer (except for possible deductions for the use or the damage of the Product(s), and the commission expenses required by the authorized platform selected by the Buyer). The reimbursement shall be provided within 14 days from the return. The Seller is entitled to withhold the reimbursement until he has received the Product(s) back.
The Buyer shall store the Product(s) and its packaging with the necessary diligence. The Buyer shall not open the Product(s). In case of breach, the Seller is entitled to deduct the cost of any deterioration of the Product(s) up to the value of the reimbursement which the Buyer would have been entitled to.
The right of withdrawal is excluded in the following cases:
- express waiving by the Buyer;
- supply of tailored or personalized Products;
- supply of sealed Products, incapable of being returned for hygienic reasons or connected to health protection, which have been opened after delivery;
- supply of Products combined with other products.